We may collect personal information including:

Information You Provide

When you:

• Place an order
• Create an account
• Join our email newsletter
• Submit a contact form
• Enter a competition or giveaway
• Participate in surveys or promotions

We may collect:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order history
• Customer preferences

Payment Information

Payments are securely processed by third-party payment providers.

Pear Collections does not store your full credit card details.

Payment providers may include:

• Shopify Payments
• PayPal
• Afterpay
• Stripe

Please refer to the privacy policies of those providers for more information.

Website Usage Information

When you visit our website, we may automatically collect information such as:

• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on pages
• Referring websites
• Shopping behaviour

This information helps us improve website performance and customer experience.

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember customer preferences
• Analyse website traffic
• Measure marketing performance
• Personalise advertising

Third-party services may also use cookies, including:

• Google Analytics
• Google Ads
• Meta (Facebook & Instagram)
• Shopify

You can disable cookies through your browser settings, however some website features may not function correctly.

We may use your information to:

• Process and fulfil orders
• Deliver products and services
• Communicate with you regarding your order
• Provide customer support
• Improve our website and customer experience
• Send marketing communications (where consent has been provided)
• Conduct promotions and competitions
• Comply with legal obligations

If you subscribe to our newsletter or provide consent, we may send:

• Product updates
• Styling advice
• Promotional offers
• New collection launches
• Community news

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

We do not sell your personal information.

We may share your information with trusted service providers where necessary to operate our business, including:

Ecommerce Platform

• Shopify

Payment Providers

• Shopify Payments
  PayPal
  Stripe
  Afterpay

Shipping Providers

• Australia Post
• Courier and logistics providers

Marketing & Analytics Providers

• Google Analytics
• Google Merchant Center
• Google Ads
• Meta Platforms (Facebook & Instagram)
• Email marketing providers

These providers are only given access to information necessary to perform their services.

Some of our service providers may store or process information outside Australia.

By using our website, you acknowledge that your information may be transferred and processed in other countries where privacy laws may differ from Australian laws.

We take reasonable steps to ensure appropriate safeguards are in place.

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Modification
• Disclosure

Our website uses SSL encryption and secure payment processing technologies to help protect customer information.

However, no method of electronic transmission or storage is completely secure.

You may request access to personal information we hold about you and request corrections if the information is inaccurate.

Requests can be made by contacting:

hello@pearcollections.com.au

We retain personal information only for as long as reasonably necessary to:

• Provide products and services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Our website may contain links to external websites.

Pear Collections is not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

Our website is not intended for children under 18 years of age.

We do not knowingly collect personal information from children.

Pear Collections is committed to complying with the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth).

For more information about privacy rights in Australia, visit: https://www.oaic.gov.au

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Pear Collections

Email: hello@pearcollections.com.au

Website: https://pearcollections.com.au