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Frequently Asked Questions

Welcome to Pear FAQs

Your Guide to Shopping with Confidence

At Pear Collections, we understand that finding the perfect fit and style for your pear-shaped body can sometimes be challenging. That’s why we’ve created the Pear FAQs hub – a comprehensive resource to help answer all your questions about shopping with us.

Whether you’re wondering about sizing, delivery times, or how to make the most of our capsule collection, this page has you covered. Our goal is to make your shopping experience as seamless as possible, so you can feel confident, stylish, and comfortable in every piece you wear.

Browse our most frequently asked questions below to learn more about fit, returns, delivery options, and more. We’re here to support you every step of the way on your journey to loving your curves!

Angie's Guide to Shopping with Confidence
What sizes does Pear Collections offer?

Pear Collections offers inclusive sizing designed specifically for pear-shaped women. The size range generally caters to petite, mid-size, and plus-size body types, ensuring that women with different measurements can find pieces that fit your unique curves. This website provides a detailed size guide to help you choose the correct size based on your measurements.

How do I know which size to order for my pear-shaped body?

Pear Collections provides a comprehensive size chart along with detailed product descriptions. It also includes tips on how each item fits, whether it’s more fitted at the waist, loose at the hips, or designed to balance curves. Customers, such are yourself, are encouraged to measure you waist and hips to ensure the best fit, and you can reach out to customer service for advice on specific products.

What is a capsule collection, and how does it work?

A capsule collection is a curated selection of versatile pieces that can be mixed and matched to create a variety of outfits. This means that you can purchase fewer clothing items but still have a range of styling options, saving time and money while maintaining a stylish and sustainable wardrobe. The pieces in Pear Collections’ capsule range are designed to be timeless, ensuring they remain fashionable over several seasons.

What is Pear Collections' return and exchange policy?

Pear Collections offers a flexible return and exchange policy. You can return items within a certain timeframe (usually 14-30 days depending on the policy), provided that the items are unworn, unwashed, and in their original condition with tags attached. Pear Collections also typically allows exchanges for different sizes or store credit, depending on your preference.

How long does delivery take?

Standard delivery within Australia usually takes 2-6 business days, while express shipping typically arrives within 1-3 business days. Pear Collections also ships internationally, and delivery times will vary based on the destination country and selected shipping method.

What payment options does Pear Collections accept?

Pear Collections accepts a variety of secure payment methods including credit/debit cards (Visa, Mastercard), PayPal, and Afterpay, which allows you to split your payments into interest-free instalments.

How do I care for Pear Collections clothing?

The care instructions for each piece are usually provided in the product descriptions. Most items in the collection are made with high-quality fabrics designed to last, and we advises customers to follow specific washing and care guidelines (e.g., gentle machine wash, hand wash, or dry clean) to maintain the longevity and look of the garments.

Do you offer gift cards?

Yes, Pear Collections offers gift cards that can be purchased directly from the website. This is a great option for customers who want to gift someone the freedom to choose their favourite pieces from the capsule collection.

What makes Pear Collections different from other brands?

Pear Collections is specifically designed for pear-shaped women, offering clothes that are tailored to flatter curves, accentuate the waist, and provide a comfortable, stylish fit. We focus on body positivity, sustainability, and versatility, making it stand out from competitors that don’t cater exclusively to this body type.

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Shipping & Delivery

FREE SHIPPING – ALL ORDERS

*In periods of high demand and during promotional events, deliveries may take up to 10 business days.

International

Please be aware customs duties may apply for all international orders to comply with Australian export regulations. For more information on taxes, duties and custom regulations please contact your local customs office directly.

Authority Leave

By selecting the box ‘Authority to Leave’ during check out you are authorising us to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for the delivery. In doing so, please note that if you do not receive items they will not be replaced or refunded unless otherwise required by law.

Lost or Damaged Goods

If your order is lost or damaged in transit, please email us or so that we may assist you.

Make a Return

We hope you love your Pear purchase but in case you change your mind, don’t worry, we get it!

- Within 30 days of purchase.

- If your purchase is unworn and in its original condition.

- Include your receipt to receive a full refund.

Make a return via Post

Return postage is at the expense of the customer; however, should you wish to exchange your item we will send out the replacement at no further cost to you.

- Make sure your item is in its original condition with the receipt.

- Please post your item to 58 Elise Street, Banora Point, NSW, 2486

- Once your package has been received we check the items. On approval we will process your return/exchange.

For refunds, you will be refunded within 1 to 5 business days.

For exchanges, your exchange will be shipped out within 1 to 5 business days.